Leasehold Property Management Companies: What to Look for Beyond the Basics
- Sebright Property Management
- May 14
- 2 min read
If you’re a leaseholder or part of a resident management company (RMC), choosing the right property management company can feel overwhelming — especially when services fall short or recent reforms complicate the landscape. While many companies handle basic tasks like collecting service charges and overseeing maintenance, modern leaseholders rightly expect much more: transparency, effective communication, and financial prudence.
Many leaseholders report frustration with poor communication and feel their service charges don’t always match the level of service provided. These common concerns highlight why it’s essential to look beyond basic functions when evaluating leasehold property management companies.
Red flags to watch for include a lack of financial transparency, unresolved maintenance issues, poor communication, and non-compliance with regulations. These often indicate providers struggling to meet evolving leaseholder needs.
To make an informed choice, ask prospective companies about their approach to financial management, resident engagement, use of technology for transparency, and how they stay current with legislation and industry best practices.
Technology is reshaping property management, enabling streamlined operations and clearer communication. At the same time, ongoing legislative reforms require management companies to be proactive and compliant. Resident engagement is also becoming a key differentiator — leaseholders value companies that foster community involvement and open dialogue.
At Sebright, we understand these shifting expectations. Our approach prioritises transparency, clear communication, strong financial controls, proactive compliance, and meaningful resident engagement. This commitment helps us deliver a higher standard of service, empowering leaseholders and RMCs alike.
Ultimately, leaseholders and resident management companies should look beyond the basics — focusing on transparency, quality, and responsiveness — to choose the right management partner for their property and avoid pitfalls common to some leasehold property management companies.